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FAQs

ARE THESE THE BEST NURSERY PRODUCTS EVER?
Yes!... Next Question?

 

IF I WASH IN WARM OR HOT WASH WILL THIS IMPACT THE PRODUCT?
Yes it will impact the product. Ensure you wash with cold water only.

 

ORDERS + SHIPPING
Can I Track My Order?
After purchasing a Marmalade Lion item, you will receive a shipping notification e-mail with your Marmalade Lion tracking information (note: this is a separate e-mail from your order confirmation e-mail!). If you have not received this information within 3 business days (M-F), please reach out to hello@marmaladelion.com.au.
The only exception to this is if you have purchased an item that is on PRE ORDER. For an update on the status of these items, please refer to the product in question's description page. 
How Much Does Shipping Cost?
Depending on what you purchase, we offer a flat rate of $12.50 or $7.50 for standard shipping on every item to any destination within Australia. Free shipping is available on purchases over $175.
Express Post
You can also expedite your item via Express Post  to receive your item within 1-2 business days, depending on your state. Express post for items under 1kg will cost an additional $7.50, which you can select at the checkout.
For larger items, please send us an email at hello@marmaladelion.com.au, and we will email you a quote as soon as possible. The cost for larger items will very state by state. 
Do You Ship Internationally?
Yes, international shipping is available! The cost for international shipping is automatically calculated at the checkout, and is dependent on the weight and shipping location.
International orders typically take 5-10 days to arrive. (Please note that customers are responsible for any duties/customs fees). For international returns/exchanges, the shipping costs must be covered by the customer. 

 

PRODUCT INFORMATION
Every Marmalade Lion item comes with care recommendations, but they are super sturdy and easy to care for! Our intention is to make parents and guardians life easier so we have used the best quality fabrics, accessories and workmanship.

  

WHOLESALE + PARTNERSHIPS
We can only spread our mission to the world with the help of our AMAZING partners. If you’re interested in a partnership reach out to communications@jaxconcepts.com

 

JOINING THE TEAM
How Can I Join In The Fun?
We’re always looking for passionate people to join our team! Feel free to send over your resume to hello@marmaladelion.com.au. We will keep your information on file in case any job or internship opportunities arise. Thanks for your interest in joining the team!

 

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