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FAQs

ARE THESE THE BEST NURSERY PRODUCTS EVER?
Yes!... Next Question?

 

IF I WASH IN WARM OR HOT WASH WILL THIS IMPACT THE PRODUCT?
Yes it will impact the product. Ensure you wash with cold water only.

 

ORDERS + SHIPPING
Can I Track My Order?
After purchasing a Marmalade Lion item, you will receive a shipping notification e-mail with your Marmalade Lion tracking information (note: this is a separate e-mail from your order confirmation e-mail!). If you have not received this information within 3 business days (M-F), lease reach out to hello@marmaladelion.com.au
How Much Does Shipping Cost?
Depending on what you purchase, we offer a flat rate of $12.50 or $7.50 for standard shipping on every item to any destination within Australia. You can also expedite your item via Express Post  to receive your item within 1-2 business days. For express shipping costs, please send us an email and we can give you a shipping quote on the same day of your email. The cost will depend on which state the item is to be sent to. 
Do You Ship Internationally?
Yes! For International Shipping, please send us an email and we are happy to provide you with a quote. International orders typically take 5-10 days to arrive. (Please note that customers are responsible for any duties/customs fees). For international returns/exchanges, the shipping costs must be covered by the customer. For international orders, you are not required to pay GST on the purchase, so your price will be at a 10% discount to the advertised price. 

 

PRODUCT INFORMATION
Every Marmalade Lion item comes with care recommendations, but they are super sturdy and easy to care for! Our intention is to make parents and guardians life easier so we have used the best quality fabrics, accessories and workmanship.

 

RETURNS + EXCHANGES
What Is Your Return Policy?
If you aren’t happy, neither are we.
You have the right to exchange or return all products for a full refund within 7 days of receiving them.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. Please note that you will not be reimbursed for the original shipping charges. Marmalade Lion is not responsible for any products lost during the return shipping. As soon as we receive your return, we will process your exchange or refund request.
Please note that it can take up to 20 days until the exchanged products are delivered and/or the refund is created to the payment method you used for your initial purchase.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error the refund may be forfeited at our discretion.
This includes any item that are returned more than 7 days after delivery.
For any return queries, please send us an email at hello@marmaladelion.com.au  

 

WHOLESALE + PARTNERSHIPS
We can only spread our mission to the world with the help of our AMAZING partners. If you’re interested in a partnership reach out to hello@marmaladelion.com.au

 

JOINING THE TEAM
How Can I Join In The Fun?
We’re always looking for passionate people to join our team! Feel free to send over your resume to hello@marmaladelion.com.au. We will keep your information on file in case any job or internship opportunities arise. Thanks for your interest in joining the team!

 

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